We aim to give outstanding service, however we recognise that from time to time issues can
arise that need to be escalated. We are committed to resolving any such issues as quickly and
efficiently as possible. The following section gives information on how to contact us, and what
to do if you have a complaint.
Step one: how to contact us
If you are unhappy with any of our services, or you feel that you have not received a
satisfactory response from our Customer Support teams, you may send your complaint in
writing to:
Central Domain Registry
Garforth House
54 Micklegate
York
YO1 6LF
Alternatively you may email us at escalations@centraldomainregistry.co.uk
You should expect to receive a response to your query within seven working days of us
receiving your correspondence.
Step two: what we will do
On receipt of your complaint our Customer Support Manager will thoroughly investigate any
issues raised and propose a course of action for resolution.
Step three: if you are not satisfied
If you are not satisfied with the action we plan to take, you should request that your
complaint be referred to the Customer Support Director.
Central Domain Registry Customer Support Director
Garforth House
54 Micklegate
York
YO1 6LF
Alternatively you may email us at supportdirector@centraldomainregistry.co.uk
You should expect to receive a response to your query within seven working days of us
receiving your correspondence.
Step four: what we will do
On receipt of your complaint our Customer Support Director will thoroughly investigate any
issues raised and propose a course of action for resolution.
Overview of complaints escalation procedure
Contact information
We are happy to answer any questions you may have regarding your Central Domain Registry’s
services. Please note that any discussions with the Central Domain Registry are treated in
strictest confidence, so we may need to ask you security questions to confirm that we are
speaking to the right person.
Please note: by signing up for any of our services you agree to be bound
by all Central Domain Registry’s terms and conditions.