The following terms and conditions apply to Central Domain Registry email services.
Size of mailbox
Each mailbox has a storage quota. This is in place to protect your account and others from
potentially large volumes of email sent to a single address that could materially affect
the email system server. Additional storage can be purchased though Central Domain Registry.
It is the mailbox owner's responsibility to ensure that his/her mailbox does not reach its
allocated level. Central Domain Registry cannot be responsible for email lost due to full
mailboxes. You can check your mailbox size from your control panel or by calling 0844 736 1098
Passwords
It is the mailbox owner's responsibility to keep his/her password confidential, and to
change the password on a regular basis. Central Domain Registry is not responsible for
any data losses or security issues due to stolen passwords. Central Domain Registry
recommends that you use passwords that contain numbers and symbols in order to prevent
unauthorised users from guessing commonly-used choices (i.e. "12345", "password", etc.).
Technical support
Please see our online FAQ's. Additionally, we provide email and phone support - details can be
found at support@centraldomainregistry.co.uk
For our managed service call 0844 736 1098
Control panels and server management
Central Domain Registry can provide web-based account and server management via a control
panel. This is designed to give you control over your account and the Microsoft Exchange
server features. You can use your control panel to perform most of the routine account
and server management tasks. Online help is available from support@centraldomainregistry.co.uk
Service availability
Central Domain Registry monitors the server as a whole but does not monitor individual mailboxes.
The Exchange server uses SMTP, a "store-and-forward" email protocol, to deliver outbound messages.
This protocol does not guarantee immediate delivery of email messages. By default, the Exchange
server makes a delivery attempt every ten minutes three times; after that the server will attempt
message delivery every fifteen minutes. If there is no successful delivery attempt within twelve
hours, a delay notification will be emailed to the sender. If there is no successful delivery
attempt within two days, the message will be returned to the sender.
Scheduled maintenance
To guarantee optimal performance on the servers, it is necessary to perform routine maintenance.
Such maintenance often requires taking Exchange servers off-line, typically performed during
off-peak hours. Central Domain Registry will give you advance notice of maintenance requiring
the servers to be taken off-line whenever possible.
Security
Every reasonable effort is made to ensure mailbox security at all times. On the rare occasions
where there may be a problem with specific mailbox data, it is the mailbox owners responsibility
notify to us. We cannot guarantee to restore data and we accept no liability for the loss of any such data.
Server storage capacity
Each Exchange account is allotted an aggregated storage capacity initially equal to the total
storage capacity of each mailbox. This storage capacity is shared among all mailboxes and
public folders within your account; the quota cannot be exceeded. For an additional fee,
you may increase your account storage capacity at any time by calling us on 0844 736 1098
Mailbox and Public Folder storage capacity
In addition to the aggregate account storage capacity, each mailbox and public folder also
has its own storage limit. When the storage capacity is reached on an individual mailbox
or folder, the Exchange servers shall stop sending or receiving messages. Central Domain
Registry is not responsible for service unavailability or data loss caused by any mailbox
or folder exceeding its storage capacity. To prevent such occurrences, you can manage mailbox
and public folder storage limits at any time from within the control panel.
Top level folders and sub-folders
The Exchange Server retains ownership of the two top layers of the public folder hierarchy,
"Public Folders", and, under that folder, the "All Public Folders". Users of Microsoft
Outlook can create as many Public folders as they wish under the existing folders, and
these can be of any type allowed by the Exchange server (appointment, contacts, mail,
notes, journal, or tasks).
Anti-virus checking
Central Domain Registry holds no responsibility for virus checking, you are responsible
for installing the appropriate anti virus software.
Ownership of data
All data created or stored by you within Central Domain Registry’s applications and servers
are your property. Central Domain Registry shall allow access to such data by only authorized
Central Domain Registry personnel. Central Domain Registry makes no claim of ownership of any
web server content, email content, or any other type of data contained within the
accountholder's server space or within applications on Central Domain Registry’s servers.
Customers are responsible for backing up their email before upgrading or removing mailboxes.
Use of email account
If Central Domain Registry identify a mailbox or domain that is causing problems; we will
either remove the offending mailboxes or change their settings to resolve the issue.
In extreme cases, we will disable email or suspend all services to the domain as appropriate.
For details of what is not allowed by Central Domain Registry and our spam / illicit material
policies please see our Acceptable Use Policy section of our terms of service.
Email retrieval and timescale
Central Domain Regis policy on maintaining stable data-transfer levels includes a deletion process
for email that has not been downloaded locally within 90 days of receipt (this process does not
apply to Microsoft Exchange mailboxes).
It is the mailbox owner's responsibility to ensure his/her received email is retrieved and saved
locally where necessary to ensure that important correspondence is not lost.
Central Domain Registry cannot be held responsible for lost items that have exceeded this 90 day limit.
Please note: by signing up for any of our services you agree to be bound by all Central Domain Registry terms and conditions.