Server use
Central Domain Registry reserves the right to refuse service and/or access to its servers
and/or services to anyone.
Central Domain Registry does not allow any of the following content to be stored on its
servers:
Adult material - includes all pornography, erotic images, or otherwise lewd or obscene content.
Excessive download content or non-linked content.
Refusal of service based on content matching either of these two criteria is entirely at the
discretion of Central Domain Registry.
Central Domain Registry reserves the right to move your data to a different server with no previous notice.
Support
We will endeavor to provide a continuous high quality service. If you experience problems with your service,
you should consult our support team on 0844 7361098 or email to support@centraldomainregistry.co.uk
Please note we may require suspension of some of our services for short scheduled periods to carry out
maintenance or repair to our services.
Reselling of Services
All accounts are to be used by the primary owner only, and do not allow the holders to
resell, store or give away web-hosting services of their website to other parties.
Web hosting services are defined as allowing a separate, third party to host content on
the owner's web site. Exceptions to this include ad banners, classified ads, and personal ads.
Unlimited Use Policy
High bandwidth usage: Central Domain Registry offers an unlimited use policy by maintaining
very large ratios of bandwidth per customer. In rare cases, Central Domain Registry may find a
customer to be using server resources to such an extent that he or she may jeopardize service
performance and resources for other customers. In such instances, at Central Domain Registry’s
discretion, Central Domain Registry reserves the right to impose the High Resource User Policy
for the consideration of all customers.
Database Usage
If you exceed the limits on our database products (MS SQL and MySQL) then we will
automatically charge you for the additional space you use at our current prices. For
example if you have a 150MB database and 200MB is in use at any point during a month
then we will charge for the extra 50MB in that month.
High Resource User Policy
Resources are defined as bandwidth, processor utilization or disk space.
Central Domain Registry may implement the following policy to its sole discretion:
When the resources utilised by a customer in using a service are abnormally high,
Central Domain Registry reserves the right to suspend that service immediately. This
policy is only implemented in extreme circumstances and is intended to prevent the
misuse of our services. Customers may be offered an option whereby Central Domain
Registry continues supplying the service under a reduced usage criteria specified
by Central Domain Registry. Failure to comply with such measures may result in your
service being terminated.
Uploads via scripting languages
We limit uploads made via scripting languages - including PHP, ASP and ASP.NET.
Uploads made using PHP are limited to 20MB per file.
Payment policies
All accounts are set up on a prepay basis. Although Central Domain Registry reserves the
right to change prices of accounts or services at any time, all pricing is guaranteed for
the period of prepayment. Payment is due every 30 or 365 days, from the date the account
was established. Customers will automatically be charged again at the end of their prepay
period unless confirmation of the wish to close has already been received.
In situations where the card number on file is declined Central Domain Registry will
immediately suspend the facility to purchase services on-line until the outstanding charge
is processed successfully. In addition, Central Domain Registry reserves the right to suspend
other services until the outstanding debt is cleared. Any non-payment of a recurring invoice
may be subject to a £20 administration charge. The customer is responsible for all money owed
on the account from the time it was established to the time that the customer sends a written
cancellation request.
You are required to have a valid credit/debit card and email address registered on your account
at all times, failure to do so may result in suspension of your account.
When registering online no bills or invoices will be sent by regular mail. All invoices will be
sent directly to customers via email shortly after the online purchase has been made. At this point
the customer's card will be charged automatically.
Please refer to our Domain Name terms of service for Domain Name specific payment policies.
All payment is in UK sterling. All prices displayed are shown excluding UK VAT.
Your personal details
Please note that whilst your email is primarily used for billing purposes, Central Domain Registry reserves
the right to email you information about enhancements to our systems and product offerings. You can unsubscribe
from marketing communications within your Central Domain Registry control panel.
We will not provide any of your personal information to other companies or individuals without your permission.
However, we may need to provide your name and delivery address to third parties that Central Domain Registry may
use for the purposes of delivering specific services to you (e.g. customer support).
Payment options
In order to streamline our accounting procedures and keep costs down Central Domain Registry currently runs
a limited number of payment options.
Credit / Debit Cards: Central Domain Registry accepts MasterCard, Visa, Visa electron, Switch/Maestro and Solo.
Direct Debit: This option is only available to business customers who pay annually for their Central Domain
Registry account. A credit/debit card number will still be required if customers require the facility to purchase
domains and other services on-line.
Cheque Payment: This option is only available to business customers who pay annually for their Central Domain
Registry account. A credit/debit card number will still be required if customers require the facility to purchase
domains and other services on-line. Central Domain Registry cannot guarantee that a service will be provided until
after any received cheques have been cleared.
Cancellation and refunds
Central Domain Registry reserves the right to cancel the service at any time. In this event customers will
be entitled to a pro rata refund based upon the remaining period of membership. If a customer contravenes
Central Domain Registry’s terms of service a refund will not be issued in the event of a cancellation.
Fees charged on a prepay basis are non-refundable. In addition some accounts incur set-up fees, these
charges are also non-refundable.
Chargebacks
Any customer withdrawing payments via bank or credit card (a "chargeback") may be subject to a punitive fee of
£50, should the company deem this chargeback to be unfair. The company also reserves its right to defend such
chargebacks and recover the original monies from the card issuer.
Indemnification
Customer agrees that it shall defend, indemnify, save and hold Central Domain Registry harmless from any and
all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against Central
Domain Registry, its agents, its customers, officers and employees, that may arise or result from any service
provided or performed or agreed to be performed or any product sold by customer, its agents, employees or
assigns. Customer agrees to defend, indemnify and hold harmless Central Domain Registry against liabilities
arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in
connection with Central Domain Registry’s server; (2) any material supplied by customer infringing or allegedly
infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products
sold to customer from Central Domain Registry’s server.
Disclaimer
Central Domain Registry will not be responsible for any damages your business may suffer. Central Domain
Registry makes no warranties of any kind, expressed or implied for services we provide. Central Domain Registry
does not back up your data/website and whilst every attempt would be made in the unlikely event of any corruption
or hardware failure, Central Domain Registry cannot guarantee to be able to replace lost data. Central Domain
Registry disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of
data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by
Central Domain Registry and its employees. Central Domain Registry reserves the right to revise its policies
at any time.
Please note: by signing up for any of our services you agree to be bound by all Central Domain Registry’s terms and conditions.